Policies & FAQs

RETURNS & EXCHANGES:

We want you to love your purchase, but if you need to make a return, our return center makes it quick and simple. All returns must be initiated and dropped off with the carrier within 10 days of your delivery date. This means your return label must be generated through our return center and your package handed to the carrier no later than the 10th day. Returns initiated or dropped off after this date may be eligible for store credit only or may be denied entirely.

To qualify for a return, items must be unused, unworn, unwashed, and in original condition, with all original packaging and tags attached. Once we receive your return, it will be inspected to ensure it meets these requirements.

If your return is approved, you’ll receive an email confirmation and your selected resolution—refund to your original payment method, exchange, or store credit—will be processed.

SALE ITEMS (IF APPLICABLE):

Sale items are FINAL SALE. Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

LATE OR MISSING REFUNDS (IF APPLICABLE):

If you haven’t received your refund yet, please start by double-checking your bank account to confirm if the refund has been processed.

If the refund isn’t visible, we recommend contacting your bank. Refunds often take time to process, and there may be a delay before the funds appear in your account.

If you need further assistance, don’t hesitate to reach out to us at sales@feliciteapparel.com. We’ll be happy to help!